01 Introduction
Epay88 ("we", "Platform", "Company") respects the privacy of every user who uses our services. This Privacy Policy explains in detail how we collect, process, store and protect your personal information when you register, log in or use any feature on the epay88 platform.
We are committed to ensuring that all personal information you share with us is handled with the utmost integrity and in full compliance with applicable data protection laws in Malaysia. Your data security is not merely a legal obligation for us — it is a responsibility we take seriously across every aspect of our platform's operations.
This policy is written in plain language so you know exactly what happens with your information. If anything is unclear, our support team is ready to explain further.
02 Information Collected
Epay88 collects your personal information through various means as you interact with our platform. The following are the categories of information we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number, selfie photo | Registration form & KYC |
| Contact Data | Email address, phone number, residential address | Registration form |
| Financial Data | Bank account number, bank name, transaction records | Deposit & withdrawal process |
| Technical Data | IP address, browser type, operating system, device ID | Automated system logs |
| Activity Data | Game history, wagering, login, session time | Platform usage |
| Communication Data | Support chat records, emails sent, feedback | Customer support interactions |
We do not intentionally collect sensitive information such as health data, religious beliefs, or political views. Should you inadvertently provide such information, we will delete it promptly upon becoming aware of it.
03 How Data Is Used
The personal information we collect is used solely for legitimate purposes necessary to operate the epay88 platform effectively. Specifically, we use your data to:
- Process account registration and verify your identity through the required KYC process.
- Enable you to access all services and games available on the epay88 platform.
- Process deposits, withdrawals, and all financial transactions securely and accurately.
- Send important notices related to your account, including transaction confirmations and security alerts.
- Provide effective customer support and resolve any enquiries or complaints.
- Detect and prevent fraud, money laundering, and activities that violate our terms of use.
- Improve platform functionality and user experience through analysis of anonymised usage data.
- Comply with legal obligations and requirements of relevant regulatory authorities.
- Send promotional information and special offers, only if you have given your consent to receive them.
04 Legal Basis for Data Processing
Epay88 only processes your personal information on a valid legal basis. Depending on the type of processing carried out, we rely on the following bases:
- Contract fulfilment — Data processing required to deliver the services you request, such as transaction processing and account management.
- Legal Obligations — Processing required to comply with applicable laws, including anti-money laundering (AML) and KYC requirements.
- Legitimate interest — Processing for the purposes of fraud prevention, ensuring platform security and improving our services.
- Consent — For marketing communications and preference-based purposes, we only process your data with clear and revocable consent.
05 Information Sharing
Epay88 does not sell or transfer your personal information to third parties for marketing purposes. However, we may share your data with certain parties under limited and controlled circumstances:
- Service providers — Third parties that assist us in operating the platform, such as payment processing providers, identity verification services and cloud infrastructure providers. They are bound by strict confidentiality agreements.
- Regulatory authorities — We will disclose information if required by law, court order or direction from a legitimate authority.
- Fraud prevention — In cases of suspected fraud or illegal activity, we may share relevant information with investigative authorities.
- Business transfer — In the event of a company merger or acquisition, user information may be transferred as part of the business assets, subject to prior notice to users.
06 Data Retention Period
Epay88 retains your personal information only for as long as necessary for the purposes stated in this policy, or as required by applicable law.
- Active account data — Retained for as long as your account is active and in use on the epay88 platform.
- KYC and transaction data — Retained for a minimum of 5 years after account closure, in line with anti-money laundering legal requirements.
- Support communication logs — Retained for 2 years for reference and service improvement purposes.
- Technical and system log data — Retained for 12 months for security and fraud detection purposes.
- Marketing data — Deleted within 30 days after you withdraw consent to receive marketing communications.
Once the designated retention period has expired, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.
07 Your Rights
As an epay88 user, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:
To exercise any of the rights above, contact our support team via Live Chat or email. We will process your request within 30 days from the date the request is received.
08 Data Security
Epay88 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.
- 256-bit SSL Encryption — All data transmitted between your browser and the epay88 servers is fully encrypted using the highest industry standards.
- Server Security — Data is stored in protected data centres with strict physical access controls, 24-hour monitoring and automated backup systems.
- Internal access controls — Only authorised epay88 staff who require access for their specific duties are permitted to view user data.
- Continuous monitoring — An active intrusion detection system monitors all suspicious activity on our platform around the clock.
- Regular security testing — Security audits and penetration testing are conducted on a regular basis to identify and remediate any vulnerabilities.
While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach affecting your rights, we will notify you within the timeframe required by law.
09 Cookies & Tracking Technologies
Epay88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
- Essential cookies — Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
- Performance cookies — Collects information about how you use the platform to help us improve site speed and usability.
- Functional cookies — Stores your preferences such as language and display settings for a more personalised experience.
- Analytics cookies — Helps us understand aggregate usage patterns for platform improvement purposes. This data is not used to identify you as an individual.
You can manage or block cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the epay88 platform.
10 Privacy Policy Amendments
Epay88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any amendment will be accompanied by:
- A clear update date at the top of this document.
- In-platform notices for significant amendments that affect user rights.
- Notification email sent to registered users for significant material changes.
We encourage you to review this Privacy Policy periodically. Your continued use of the epay88 platform after any amendments take effect will be considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account in accordance with the prescribed procedure.
11 Contact Us
For any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact the epay88 team through the following channels:
For more information about your rights and responsibilities as a user, please refer to Terms & Conditions us or visit FAQ page for a quick response.
Your Data Is Safe — Play with Confidence
Epay88 ensures that every piece of information you share is fully protected. Register now and enjoy a safe, fair and enjoyable gaming experience with us.